In his role, Moritz Klussmann is responsible for the strategic orientation and proﬁtable growth of the company. He plays a key role in driving forward the development of the product and plays a leading role in the conception and implementation of the corporate strategy. Moritz Klussmann completed his studies of economics at the Humboldt University of Berlin. Directly after graduating in 2009, he decided to found his own company together with his school friend Torsten Sabel. Ten years later, he employs almost 100 people and successfully supports more than 7,000 business customers in over 35 countries with his team.
Customer Alliance is one of the European market leaders for Customer Experience Management and Online Reputation Management. The Berlin-based company´s SaaS solution enables automated communication with the customer along the entire customer journey. The aim is to increase satisfaction and loyalty, optimize processes and boost sales. In addition, the software collects, integrates, distributes and analyzes ratings online, giving companies, family-run hotels through to large international corporations full control over their online reputation and customer experience.
Hall 7.1b, eTravel Lab