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Event Details

TTA Forum

eTravel World

March 4, 2020

14:00 - 18:00

Hall 7.1b, eTravel Lab

How is the third-largest segment in the travel industry developing? The challenges for in-destination experiences include marketing, revenue management, software selection and much more. Panel discussions, keynotes and current cases will provide information on where the journey is heading. Detailed descriptions of all individual events will soon be available here.


14:00 - 14:10

Charlotte Lamp Davies, Founder, A Bright Approach

Keynote and subsequent panel discussion with industry experts.

Keynote & Moderation:
Lukas C.C. Hempel, Managing Director, Bookingkit

Keynote Speaker:
Brian Young, Managing Director EMEA, G Adventures

Panel guests:
Andrew Aley, Managing Director, Sightseeing Alliance
Mathis Boldt, VP Sales and Supply, GetYourGuide
Josh Carr, Head Of Global Sales - Strategic Partnerships, Urban Adventure
Marcus Guhlan, Visit Berlin

  • Keynote: Overtourism – How Local Tour Operators can Tackle Destination Challenges
  • Best case presentations
  • Discussion with Q&A

Eric la Bonnardiere, Co-Founder, Evaneos

Moderated by:
Milena S. Nikolova, Knowledge and Adventure EDU Director, Adventure Travel Trade Association

Stefan Gadd , Corporate Communication Manager, Gothenburg
Chris Wray, Co-Founder, Impact Explorer

  • Technology innovation is transforming tours and activities and establishing new competitive benchmarks for operators worldwide
  • This presentation, leveraging new research from Arival, outlines five essential trends redefining this sector for 2020 and beyond

Douglas Quinby, Co-Founder & CEO, Arival

  • Competition of reservation systems
  • The impact of e-commerce on the industry
  • Short Best Case presentations

Moderated by:
Douglas Quinby, Co-Founder & CEO, Arival

Panel guests:
Chris Atkin, CEO, Rezdy
Drew Barrett, VP of Sales, Fareharbor
Manuel Hilty, Co-Founder, Nezasa
Matthias Wirz, Chief Growth Officer, Bookingkit

  • How do companies in the in-destination segment market their services?
  • What happens if big platforms and metasearch engines are sharing the game?
  • What are chances and challenges?

Moderated by:
Charlotte Lamp Davies, Founder, A Bright Approach

Jan Dolezal, CEO, SmartGuide
Evan Reece, CEO, Liftopia
Joost Timmer , Managing Director, iVenture Card

  • Dynamic pricing and revenue management (making frequent pricing changes to optimize revenue and bookings) have been a mainstay of other travel sectors for years. Now, it’s beginning to take hold of tours, activities, and attractions
  • This workshop, geared for ticketed attractions as well as larger tour and activity operators, walks through the fundamentals of revenue management, how to think about applying revenue management relative to the unique attributes of your business and how you can grow your sales, profits, and predictability for your operation

Lukas C.C. Hempel, Managing Director, Bookingkit

  • Borrowing insights from psychology this talk will take you to the crossroads where traveler behaviour meets technology. It will zoom into the ways technology modifies behavioural patterns before, during and after the trip
  • A review of both, the desired and undesired effects of technology on traveler behaviour, will serve as basis for proposing some behavior-smart tactics for destinations and service providers in the industry

Milena S. Nikolova, Knowledge and Adventure EDU Director, Adventure Travel Trade Association

17:50 - 18:00

Charlotte Lamp Davies, Founder, A Bright Approach