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Event Details

WTTC Executive Panel: Seamless Traveller Journey: Challenges, Opportunities And Solutions


March 6, 2019

17:00 - 17:45

CityCube Berlin, Auditorium A4/A5

Future growth in the travel and tourism industry poses major challenges for the aviation and cruise industry, tourism businesses and policy makers. Without innovative industry initiatives based on new processes and technologies such as biometrics, future industry growth cannot be managed. This high-level WTTC panel discusses the most important strategic topics: How can the opportunities offered by a customer-centered seamless traveller journey be exploited? What do concrete solutions look like? Which initiatives have already been put to practice and what are some of the first results? And last but not least: What does the new WTTC Seamless Traveller Journey Program look like?

Moderated by:

Gloria Guevara Manzo, President & CEO, WTTC

Panel guests:

Peter Baumgartner, Senior Strategic Advisor, Etihad Aviation Group

Puneet Chhatwal, Managing Director & CEO, Taj Hotels Resorts and Palaces, Indian Hotels Company Ltd.

Adam Goldstein, Vice Chairman, Royal Caribbean Cruises LTD, Global Chair, CLIA

Ahmet Olmuştur, Chief Commercial Officer, Turkish Airlines