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Event Details

View Through The Keyhole: Personality Profiles Of Luxury Customers


March 7, 2019

17:00 - 17:45

CityCube Berlin, Auditorium A4/A5

High-end luxury customers are a very special target group. Their needs and behaviors are often unexplored or even concealed. Luxury customers are trendsetters who shape entire markets and attract imitators. This makes it all the more important to learn more about their psyche and behavior. What are their travel needs, what ultimate experiences are they looking for and how do you communicate with them? Who has better insight into this hidden segment than global concierge services? We are really looking forward to hearing their secrets and “wow!” stories.

Introductory presentation & Moderation:

Doug Lansky, International Tourism Thought Leader, Keynote Speaker, Travel Journalist and Author

Panel guests:

Steve Kalthoff, Managing Director, Quintessentially Deutschland GmbH

Frédéric Martinez, EMEA CEO, John Paul Group

Amedeo Musto D’Amore, Concierge, Fairmont Hotel Vier Jahreszeiten Hamburg