Page content
ITB Hospitality Tech Forum
Category
eTravel World
Date
March 7, 2019
Time
14:00 - 18:00
Location
Hall 7.1b, eTravel Lab
The 2nd ITB Hospitality Tech Forum offers international panels discussing guest communication, upselling and revenue management. With experts from Customer Alliance, Meliá, Serenata, Cloudbeds and many more.
Events
Welcoming and opening of the Hospitality Tech Forum.
Introduction & Moderation:
Daniel Zelling,
Founder, Hospitality Industry Club, Managing Director, opensmjle
Tags
A look at communication technologies that support hotel staff in transmitting basic information to guests. How hotel managers can help their teams concentrate on being hosts and create employee value at the same time.
Moderated by:
Daniel Zelling,
Founder, Hospitality Industry Club, Managing Director, opensmjle
Panel guests:
Benjamin Devisme,
VP Sales, Quicktext
Marius Donhauser,
Founder & CEO, hotelkit
Benjamin Jost,
CEO & Co-Founder, TrustYou
Moritz Klussmann,
CEO & Co-Founder, Customer Alliance
Moritz von Petersdorff-Campen,
Founder & Managing Director, SuitePad
Which upselling tools are revolutionizing the hotel tech industry? What works best, when and where? Get some ideas and best practice cases from our experts on how to generate some extra business with clever upselling strategies.
Moderated by:
Daniel Zelling,
Founder, Hospitality Industry Club, Managing Director, opensmjle
Panel guests:
Edwin Hanssen,
Director Sales, Upgreats
Karl Schmidtner,
Co-Founder, UpsellGuru
Erik Tengen,
Co-Founder, Oaky
Learn how Melia Hotels streamlined their market strategy, scaled business and increased Return on Advertising Spend (ROAS) by 6.7% via Facebook Dynamic Ads for Travel.
Speakers:
Jose Luis Aranda Riera,
Global Digital Media Advertising Director, Meliá Hotels International
Matthias Koch,
Global Industry Lead Travel, Productsup
Tags
Industry experts discuss the future processes of revenue management: Do hotels still need revenue managers or will technology take over completely?
Moderated by:
Pontus Berner,
Co-Founder & Managing Partner, berner+becker
Wilhelm K. Weber,
Partner, SHS Swiss Hospitality Solutions AG
Panel guests:
Alexander Edström,
CEO, Atomize
Klaus Kohlmayr,
Chief Evangelist, IDeaS
Jens Munch,
CEO, Pace
Michael Schaeffner,
Director DACH, Duetto
Do you know what data you need for customer relationship management (CRM)? When to send what content to whom? How does the General Data Protection Regulation (GDPR) influence a hotels’ business? Don‘t miss out when CRM experts share their key secret sauce on how to convert better.
Moderated by:
Daniel Zelling,
Founder, Hospitality Industry Club, Managing Director, opensmjle
Panel guests:
Patrick Oldenburg,
Director of Sales Central Europe, Revinate
Frank K. Pohl,
Director CRM Consulting, Serenata CRM
Dr. Michael Toedt,
CEO, dailypoint
Maximilian Waldmann,
CEO & Founder, conichi
The appeal of less conventional properties is shifting the way people think about travel and challenging the status quo. In this session, we examine the fundamental changes driving their demand.
Speaker:
Adam Harris,
Chief Executive Officer, Cloudbeds